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The Direct Express Debit MasterCard is issued by Comerica Bank through a contract with the United States Department of Treasury to be used to receive federal benefits payments like Social Security and Veterans Affairs benefit payments. If you have a US Direct Express account and would like to reach a Customer Service Guide person, we can help. Here is how:



#1 888-741-1115

Direct Express Customer Service Live Person

Phone Number: The best phone number to call Direct Express Customer Service is 888-741-1115. Alternatively, you can also look at the back of your card for the most up-to-date customer support telephone number and instructions. You can call them for the following services:

- Reporting lost or stolen cards - Balance inquiries - PIN changes - Transaction history requests - Registering a complaint about a card issue - Questions about card usage - Questions about international card usage

Support Hours: Customer Service representatives are available 24 hours a day, 7 days a week. If you are calling to enroll in Direct Express, then you have to call this number – 1-800-333-1795 (they are available from 7:00 AM CST to 7:00 PM CST Monday-Friday).

Instructions: Call the toll free number (888-741-1115) then select option 3 immediately when the auto attendant comes on. You will be then directed to talk to a live person. Note that hold times can be long, with some customers reporting a 30 minute or more wait time before they are able to talk to a human.

Did it Work?: Did our instructions work? If yes, GREAT! We hope they resolved your issue successfully. If no, tell us what happened. If you got to a live person using another method, please tell us how, so we can update our information.

  • 7AM - 7PM CDT
  • CLOSED