If you are a holder of the New York State Eppicard (which is called NYS Eppicard for short) and are trying to reach a Customer Service Guide person, we can help. We have listed the customer service number below and instructions to follow to speak to a human representative.

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#1 1-866-461-4093

Customer Service Phone Number

You can reach NYS Eppicard Customer Service by calling the number below:

Free Customer Service is available 24 hours a day, 7 days a week

Call 1-866-461-4093 (Toll-Free)

If you are calling Customer Service outside the U.S. call: 1-801-352-3298 (Collect)

You can call customer support for the following:

• Check your balance/hear transaction history.

• Select or change your PIN.

• Ask questions about card use.

• Dispute a transaction.

• Report lost or stolen cards.

You can also find the same information on their website by clicking here.

How to Speak to a Live Person

We have detailed the instructions to follow to speak to NYS Eppicard Customer Service Live Person in this detailed post below

Instructions: When you dial the EPPICard toll free number on the back of your card, do not press any button on your phone. Wait until it repeats itself about 4 times and says call back later or wait for a customer service representative. After several minutes of the auto attendant going in a loop, you are likely to get someone to pick up. So, to speak to a live person, once you dial the number, don’t do anything else, just wait on the phone and let the phone go through all the greetings and messages several times, after that, just wait and see if someone picks up.

Did it Work?: Did our instructions work? If yes, GREAT! We hope they resolved your issue successfully. If no, tell us what happened. If you got to a live person using another method, please tell us how, so we can update our information. If you were not able to reach New York State Eppicard and have no where else to turn, you can contact the state’s child support helpline. at the following number:

The Child Support Helpline (CSH) is available Monday–Friday, 8:00 AM–7:00 PM.

Call Toll Free at : 1-888-208-4485

TTY: 1-866-875-9975

  • Open All Day